As the Arqus Alliance grows to include more stakeholders, the perspectives of students are crucial in applying a bottom-up approach alongside a top-down approach. This combined strategy aims to create a future university that values diversity and sustainability in research, governance, and community. Engaging services as stakeholders is vital in this process, as they play a key role in supporting and enhancing the student experience by providing essential resources, addressing challenges, and fostering an inclusive and supportive academic environment.
The objective of this toolkit is to enhance the student experience by providing comprehensive resources and support services tailored to the needs of students across the Arqus alliance institutions. It seeks to streamline access to student services, identify and address barriers, and facilitate the sharing of best practices to improve service delivery and student satisfaction.
The primary target audience for the toolkit is the administrative staff and service providers of all institutions within the Arqus alliance, who are involved in designing and delivering student services.
To achieve these objectives, the toolkit includes several key components. First, an inventory and mapping of local services allowing a clear overview of the resources and support systems accessible to students at each institution. Additionally, best practice information about the strategies and support mechanisms implemented by the services to overcome the identified challenges, gathering insights and best practices and leveraging strengths that can be applied to improve student services within the Arqus alliance.
The toolkit is designed to be a dynamic and evolving resource that continuously adapts to the changing needs of students and the educational landscape, ensuring that it remains relevant and effective in enhancing the student experience across the Arqus alliance. Through continuous collaboration and consultation between the Arqus Student Agora working group and the Arqus Student Council, this toolkit embodies the collective efforts and shared vision of its contributors, making it a truly student-centred resource.
